Introduction:

Welcome to Seek Help Pages Pty Ltd, trading as My Mind Hub. By using our website, services, or applications (the "Services"), you agree to the terms outlined below. Seek Help Pages Pty Ltd, trading as My Mind Hub ("we," "our," or "us"), is committed to protecting your privacy and confidentiality regarding your personal information. This policy outlines our obligations regarding data protection and the rights of individuals (referred to as "you") who interact with Seek Help Pages Pty Ltd, either by visiting our website, engaging with our online services, or using our offerings. The following terms and conditions apply to all users of our website and services.

Information We Collect:

We collect different types of information when you use our services or visit our website:

• Personal Information You Provide: This includes things like your name, email address, or any other details you share with us when you contact us, fill out forms, take surveys, or sign up for our services.
• Information We Collect Automatically: When you use our services, we automatically gather details like your device type, browser, IP address, operating system, and how you use our services. If we connect this information to your personal details, it will be treated as personal information.

Use of Your Information:

We use the information we collect for the following purposes:

• To provide and improve our services: This helps us ensure you can easily find a practitioner, book appointments, and access our directory.
• To communicate with you: We may send updates, appointment confirmations, or respond to your inquiries.
• To improve your experience: We analyse how you use our services to make the website easier and more helpful for you.
• To meet legal requirements: We may use your information to comply with laws and protect against any legal issues.

Our Disclosure of Your Personal Data and Other Information:

Seek Help Pages Pty Ltd trading as My Mind Hub is committed to protecting your privacy and personal data. We do not sell or share your personal information for marketing purposes. However, we may share your data with trusted third parties under the following circumstances, while ensuring your privacy and confidentiality are protected:

• Service Providers: We may share your personal data, such as your name, contact details, and other necessary information, with service providers who assist us in providing and improving our services. These may include third parties who support us with appointment bookings, user support, website maintenance, or other operational functions. These providers are only granted access to your data to perform their specific services on our behalf and are bound by strict confidentiality agreements to ensure your information remains secure.
• Business Transfers: If Seek Help Pages Pty Ltd trading as My Mind Hub undergoes a business transaction, such as a sale, merger, acquisition, or reorganization, your personal data may be transferred as part of the transaction. We will ensure that any party receiving your data in such a transaction adheres to similar privacy and data protection standards as we do.
• Legal and Regulatory Compliance: We may disclose your personal data if required to do so by law, or if we believe that such action is necessary to:
  • Comply with a legal obligation or legal process.
  • Protect and defend the rights, property, or safety of Seek Help Pages Pty Ltd trading as My Mind Hub, our users, or the public.
  • Investigate or prevent illegal activities, fraud, or situations involving potential threats to the safety of any person.
• Consent: We may also share your information if we have obtained your explicit consent to do so. You will be informed of how your information will be shared and for what specific purpose, and you can choose to withdraw your consent at any time.

Security and Confidentiality:

We take the privacy and security of your personal information seriously and implement reasonable measures to protect it. These measures include industry-standard security protocols to help safeguard your data. However, it is important to understand that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security. By using our services, you acknowledge and accept the inherent risks of transmitting data electronically.

Your Choices and Control Over Information:

• Providing Personal Data: You are not required to provide any personal information to use our website or services. However, certain features, such as booking appointments or accessing specific content, may not be available to you unless you provide the required information.
• Cookies: Our website uses cookies to improve your experience, such as by remembering your preferences or tracking how you use our site. Cookies are small files stored on your device. We do not use cookies to collect personal information beyond what is included in the cookie itself. You can manage or disable cookies through your browser settings at any time.

Updates to This Policy:

We may update our Terms and Conditions or Privacy Policy at any time. When we make changes, we will post the updated policy on this page and update the effective date. We encourage you to regularly review this page to stay informed of any updates. By continuing to use this website or services after changes are posted, you agree to the updated terms.

Use of the Website and Services:

By accessing and using our website or services, you agree to comply with all applicable laws and regulations. You agree not to misuse or abuse our services, including, but not limited to:

• Using our website or services for any unlawful purpose.
• Attempting to access restricted areas of the website.
• Posting or transmitting content that is defamatory, offensive, or harmful.

We reserve the right to suspend or terminate your access to our website or services if we believe you are in violation of these terms.

Practitioner Listings and User Responsibilities:

• For Practitioners: If you are listed on our directory as a mental health professional, you are responsible for ensuring that your information is accurate and up-to-date. You agree to maintain your listing and promptly notify us of any changes.
• For Users Seeking Practitioners: You are responsible for verifying the credentials and qualifications of any practitioner you contact through our directory. We make no representations or warranties about the qualifications or services of listed practitioners.

Disclaimers and Limitation of Liability:

• No Medical Advice: The information provided on this website is for general informational purposes only and should not be considered medical or psychological advice. Always seek the advice of your doctor, therapist, or other qualified health provider with any questions you may have regarding your mental health or treatment.

Limitation of Liability:

Seek Help Pages Pty Ltd trading as My Mind Hub is not liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of our website or services. This includes any issues resulting from the use of information, services, or contact with listed practitioners.

1. Intellectual Property:

All content on the website, including text, images, logos, graphics, and software, is owned by Seek Help Pages Pty Ltd trading as My Mind Hub or its licensors and is protected by copyright laws. You are not allowed to use, reproduce, or distribute any content from the website without our prior written consent.

2. Third-Party Links:

Our website may contain links to third-party websites or services. These links are provided for your convenience, but we are not responsible for the content, accuracy, or privacy practices of these third-party websites. If you choose to access these links, you do so at your own risk.

3. Governing Law, Dispute Resolution, and Limitation of Liability:

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising out of or in connection with these Terms and Conditions will be resolved through arbitration or mediation in Victoria, Australia, and both parties agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.

Limitation of Liability:

Seek Help Pages Pty Ltd trading as My Mind Hub will not be held liable for any indirect, incidental, special, or consequential damages arising from your use of the website or services. This includes, but is not limited to, any issues arising from disputes or claims related to your interactions with practitioners, the information provided on our platform, or any interruptions to the services.

4. Severability:

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full effect.

5. Entire Agreement:

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Seek Help Pages Pty Ltd trading as My Mind Hub regarding your use of our website and services.

6. Contact Us:

If you have any questions or concerns about this policy, your personal data, or our services, please feel free to contact us:
Email: reception@mymindhub.com

By continuing to use the Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.